Herbal Monkey – International Export Terms & Conditions

Customer Responsibility for All Orders Shipped Outside the United Kingdom

These terms apply to all international orders placed with Herbal Monkey. By purchasing goods for delivery outside the UK, the customer agrees to the following conditions regarding shipping, customs handling, import responsibility, and potential returns.

1. Transfer of Responsibility Upon Export

Once the goods leave the United Kingdom, full responsibility transfers to the customer.

This includes responsibility for:

• The shipment during international transit

• All import procedures in the destination country

• Customs clearance, inspections, and regulatory checks

• Any duties, taxes, or administrative fees required by the destination country

Herbal Monkey will provide accurate export documentation, but cannot influence or intervene in foreign customs processes.

2. Customs Clearance & Import Regulations

The customer is solely responsible for ensuring that the products ordered comply with their country’s import laws, regulations, and restrictions.

By placing an order, the customer confirms that:

• They have checked local import rules

• They understand customs may inspect, delay, or reject the shipment

• They accept all risks associated with international importation

Herbal Monkey cannot be held liable for shipments rejected, seized, or destroyed by customs authorities.

3. If Customs Rejects or Returns the Goods

If customs in the destination country rejects the shipment:

A. If the goods are returned to Herbal Monkey (UK) successfully

Herbal Monkey will offer a refund for the product cost only, minus the original postage cost.

Refunds are issued only after the goods are physically received back at our UK facility and inspected.

B. If the goods are NOT returned

If customs destroy, confiscate, or fail to return the goods:

• No refund will be issued

• The customer accepts full financial responsibility for the order

This condition is standard for international exports where customs have final authority over imported goods.

4. Lost, Delayed, or Held Shipments

Once the parcel leaves the UK:

• Herbal Monkey cannot contact foreign customs on your behalf

• Herbal Monkey cannot request release, appeal decisions, or provide additional documentation beyond standard export paperwork

• Delays caused by customs or international carriers are outside our control

Tracking information will be provided where available, but responsibility remains with the customer.

5. No Refunds for Shipping Costs

Shipping fees are non‑refundable under all circumstances, including:

• Customs rejection

• Customer refusal to pay import duties

• Delays

• Lost parcels outside the UK

• Parcels returned due to incorrect address or failure to collect

Only the product cost is refundable if the goods return safely to Herbal Monkey.

6. Agreement to These Terms

By placing an international order, the customer confirms that they:

• Understand and accept these export terms

• Accept full responsibility for the shipment once it leaves the UK

• Accept all risks associated with customs clearance

• Agree that refunds are only possible if the goods return to Herbal Monkey

• Agree that postage costs are non‑refundable

• Agree that Herbal Monkey is not liable for customs decisions or international transit issues

These terms form part of Herbal Monkey’s official Export Policy and apply to all international customers.

7. Contact

For export‑related questions, customers may contact Herbal Monkey before placing an order.

Once the order is shipped, these terms apply in full.